Shipping and Returns
GENERAL SHIPPING POLICY The shipping is calculated based on the weight of individual products and distance of the destination. All packages are sent First-Class Mail and typically arrive in 2 – 3 days. We ship to all states in the USA!
30 DAY RETURN POLICY – Thirty Day Satisfaction Return Policy. If you are not 100% happy with your purchase, you can mail your returned product back to our farm for a full refund within thirty days of purchase. Once we receive your returned product, someone from our Sales team will contact you via the email/phone number on your order to let you know we have received your return and when to expect your refund.
Was your product damaged on arrival? Please notify us within 72 hours of receipt. Customers are responsible for checking their shipment at time of receipt.
That’s not what I ordered! No worries, simply notify us when you become aware of the discrepancy and we will happily arrange for your correct order to arrive – fast!
ESTIMATED DELIVERY TIME Estimated delivery time is in BUSINESS DAYS and does not include weekends or holidays. Orders take at least one business day to process before shipping. Some products are handcrafted and may take longer to process (we will notify you if there will be a delay in delivery.) We do not process orders or ship on weekends or holidays.
INTERNATIONAL SHIPPING* We currently do not offer international shipping. Please contact us directly at Sales@SativaValleyEss.com or 214-799-2663 with any shipping questions.